The Group Task is designed to provide you with an experience as a business analyst. More specifically, you will support your organization in the Digital Transformation journey, by improving a business process of your choice. To achieve this, you should:

?1.Define the organizations and the business need; ?2.Describe the AS-IS situation (how the process is taking place today) ?3.Propose a TO-BE situation that uses business technologies to improve the performance of the business process; ?4.Justify how the TO-BE process meets the business needs and creates value.

THE ORGANIZATION

• Name
• What they do?
• Mission?
• Vision?

Contact person

THE NEED

KPIs?

AS-IS MAP

AS-IS PROCESS DESCRIPTION

TO-BE PROCESS

VALUE CREATION

Complementary Information

Review Cafe Broadway's order process to make it more efficient and effective. Cafe Broadway A - Customers place orders A B - Customers order drinks and pick up the meal C - Customers pick up the drinks D - Customers pay for meals and drinks E - Customers get cream, sugar and lids Need B AS-IS E D C Entrance TO-BE -> Value