The Head of IT was feeling challenged. Which option DIRECTLY RESOLVES the causes of those feelings, and is LOGICALLY CONSISTENT $($logical consistency means that all parts in a paragraph are true in relation to all other parts in the paragraph$)?$

A$.$

The Head of IT should establish business liaisons. This group would represent IT services to the business community and its customers. Ideally, they would provide a single point of contact to the selected business units that they represent for all the respective services in the service catalogue. They communicate what services are available and how they may best be used. They also provide a first point of escalation for service quality issues when they arise and work with the service teams to get them resolved. The business liaisons$$ responsibilities would include understanding the service governance process; locally championing and supporting the service catalogue and its governance process; submitting RFCs for service catalogue changes and working in a cooperative manner to resolve service catalogue exceptions; and escalating service quality concerns and issues as necessary.

B$.$

The Head of IT should establish the service team. This group would consist primarily of service owners. Each service in the service portfolio and service catalogue would have a service owner to act as a single point of contact for all aspects of the service, and a single service owner may own more than one service. The service team$$s responsibilities would include developing and updating the service portfolio and service catalogue descriptions; managing, executing and maintaining the service governance process; ensuring that IT services were aligned with business goals and objectives; reviewing and processing requested changes to the service portfolio and service catalogue; reviewing and processing requests for service portfolio and service catalogue exceptions and appeals; and educating and involving IT developers in the development and evolution of the service portfolio and catalogue.

C$.$

The Head of IT should establish the service team. This group would consist primarily of service owners. Each service in the service portfolio and service catalogue would have a service owner to act as a single point of contact for all aspects of the service, and a single service owner may own more than one service. The service team$$s responsibilities would include communicating and championing the service portfolio and catalogue across the business enterprise; managing, executing and maintaining the service governance process; ensuring that IT services were aligned with business goals and objectives; reviewing and processing requested changes to the service portfolio and service catalogue; reviewing and processing requests for service portfolio and service catalogue exceptions and appeals; and reviewing proposed requests for changes to identify and flag impacts that they may have on the service portfolio and service catalogue.

D$.$

The Head of IT should establish an ITSM steering group. This group would consist of senior executives and representatives from the business plus the ITSM service manager. The ITSM steering group would have the final say on service direction and service strategy and would act as an escalation point for final decisions and investments in new services or changes to existing services. The ITSM steering group$$s responsibilities would include sponsoring and championing the service portfolio and service catalogue across the business enterprise; reviewing and approving major service portfolio and service catalogue changes; reviewing and approving escalated service portfolio and service catalogue exceptions; reviewing and making timely decisions on service portfolio or service catalogue escalated issues; and reviewing and providing feedback on the effectiveness of the ITSM service teams and the service governance process.

E$.$

The Head of IT should establish the service team. This group would consist primarily of service owners. Each service in the service portfolio and service catalogue would have a service owner to act as a single point of contact for all aspects of the service, and a single service owner may own more than one service. The service team$$s responsibilities would include developing and updating the service portfolio and service catalogue descriptions; managing, executing and maintaining the service governance process; ensuring that IT services were aligned with business goals and objectives; reviewing and processing requested changes to the service portfolio and service catalogue; reviewing and processing requests for service portfolio and service catalogue exceptions and appeals; and reviewing proposed requests for changes to identify and flag impacts that they may have on the service portfolio and service catalogue.

Clear my choice