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The Healthy Foods grocery store is attempting to isolate the root causes of unexpected delays at the checkout counters. Their research resulted in the following
The Healthy Foods grocery store is attempting to isolate the root causes of unexpected delays at the checkout counters. Their research resulted in the following possible causes:
Cause of Error | Frequency |
Price check | 141 |
Register out of money | 14 |
Bagger unavailable | 33 |
Register out of tape | 44 |
Customer forgot item | 12 |
Management override for incorrect entry | 86 |
Wrong item | 52 |
Other | 8 |
Total Errors | 390 |
Make a Pareto chart by ranking the causes from the most frequent to the least frequent and graphing the resulting data.
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