The Hospitality industry has specific requirements/standards and programs. Fill in the below table with two (2) industry specific examples per heading.
professional service standards and protocols for service industry personnel (specific staff requirements)	Clean and tidy presentation - Hair back, showered, clean shaven, clean fingernails, clean uniform To follow all legislative requirements
attitudes and attributes expected by the service industries to work with customers	A positive attitude Product and service expertise
different customer service needs and expectations
types of customer loyalty programs	Points based programs
essential features and use of the customer databases