The Indigo Youth Service operates as a multi-service facility. It has case management, counselling, referral, and accommodation services.

The service accepts referrals for children and youth between 12 and 25 years of age. It is funded primarily from the Department of Community Services but also receives funding through services provided via NDIS and private counselling. The service operates two residential services, short term crisis accommodation and indeterminate timeframe youth shelter. The short-term crisis accommodation is funded by the state government and by rental fees. The youth shelter is funded through community services or through payment by residents if they have income or government benefits.

Referrals may come from other private, nonprofit agencies, government agencies or self-referral.

All referrals are assigned a case manager to work with them to develop an appropriate program of assistance.

Scenario 2

Anthea is 14 years old.She has run away from home on numerous occasions and has been involved in petty theft. This appears to be related to being associated with an older male 'boyfriend' who has some gang connections. Anthea's parents want her to be at home but have not been able to prevent her from running away. There are no issues at home other than the issue of discipline and responsibility (age-appropriate behaviours). She has come to the attention of the police and is likely to face criminal charges if her behaviour continues. Her parents made the appointment to attend and have brought Anthea, although unwilling, at the recommendation of the police.

What are your duty of care and other legislative requirements regarding this particular client?