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The information collected through research can help services uncover problem areas in the process of service delivery. discover the extent to which service performance standards

The information collected through research can help services

uncover problem areas in the process of service delivery.

discover the extent to which service performance standards have been met.

determine which service employees to reward.

Information collected through research can be used to help the organization in all of these ways.

Information collected through research cannot be used to help the organization in any of these ways.

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