The Information Technology (IT) Support service of the university employs many service representatives who provide answers or solutions to problems encountered by users (students, staff or faculty) when interfacing with the different information systems of the school. When a user encounters a problem, they are asked to document the problem and submit a "ticket" to IT support explaining the issue. The ticket is routed to a service representative who addresses the problem, proposes a solution to the user, and closes the ticket. Suppose the service representatives receive a base salary and a year-end bonus based on their personal productivity (the number of tickets they closed during the year). The representative with the highest productivity receives the largest bonus, the one with the 2nd highest productivity receives the 2nd largest bonus, and so on. Explain why this reward method may create an inequitable assessment of a representative's performance. Not to exceed 150 words. Provide the total number of words at the end of your answer. Complete sentences, clarity, grammar and spelling count. Do not include web links, files or pictures in your