The internal environment includes:

(1 Point)

customers and suppliers.

government and social issues.

legal and political factors.

competitors and the economy.

culture and climate.

2.Which of the following refers to the immediate environment surrounding a firm, including suppliers, customers, rivals, and new entrants?

(1 Point)

Business atmosphere

Relational environment

Competitive environment

Macroenvironment

Business situation

3.Pluto Inc. is computer technology corporation that has been manufacturing laptops for the last five years. Recently, in the face of sinking market share, Pluto reduced its dependency on laptops by venturing into tablets and smartphones. This is an example of _____.

(1 Point)

diversification

divestiture

merging

acquisition

integration

4.The planning level with the shortest time horizon is known as _____ planning.

(1 Point)

tactical

operational

developmental

vertical

managerial

5.Which of the following is one among the six components of the strategic management process?

(1 Point)

Technology assessment

SWOT analysis

Stockholder reporting

Skill improvement plan

Stakeholder analysis

6.The most effective _____ statements inspire organization members, offering a worthwhile target for the entire organization to work together to achieve.

(1 Point)

quality

operation

business definition

vision

financial

7.A vertical integration strategy is a strategy:

(1 Point)

an organization uses to build competitive advantage by being unique in its industry or market segment along one or more dimensions.

used to add new businesses that produce related products or are involved in related markets and activities.

used to add new businesses that produce unrelated products or are involved in unrelated markets and activities.

employed for an organization that operates a single business and competes in a single industry.

that involves expanding the domain of the organization into supply channels or to distributors.

8.When an enterprising individual pursues a lucrative opportunity, it is known as:

(1 Point)

bootlegging.

speculation.

horse trading.

entrepreneurship.

franchising.

9.Which of the following is a key difference between an entrepreneur and an intrapreneur?

(1 Point)

An entrepreneur makes use of corporate resources, whereas an intrapreneur does not.

An entrepreneur has less knowledge of business, whereas an intrapreneur is more knowledgeable.

An entrepreneur works longer and harder, whereas an intrapreneur is laid back and easy going.

An entrepreneur receives no corporate support, whereas an intrapreneur has the benefit of corporate support.

An entrepreneur has more knowledge of business, whereas an intrapreneur lacks business knowledge.

10.Which of the following is a formal planning step that focuses on an entire venture and describes all the elements involved in starting it?

(1 Point)

A venture capital agreement

An organizational assessment

A business plan

An opportunity analysis

A contingency plan

11.Which of the following refers to project teams designated to produce a new product?

(1 Point)

Knowledge workers

Horse traders

Social entrepreneurs

Skunkworks

Bootleggers

12.One of the major tasks performed by the board of directors in a corporation is:

(1 Point)

recruiting frontline employees.

selecting and recruiting the CEO.

providing support to line departments.

acting as a link between the tactical and frontline employees.

monitoring and supervising first-line employees.

13.Karla recently accepted a job with a software developer. She is surprised that her boss frequently refers to her judgment to resolve problems,despite the fact that she has not worked there long. Based on Karla's experience, it can be concluded that the firm has:

(1 Point)

a high degree of centralization.

a wider span of control.

an informal structure.

decentralized authority.

a matrix design.

14.Research, legal, accounting, and human resources departments are examples of:

(1 Point)

line departments.

divisional departments.

staff departments.

matrix departments.

wide departments.

15.Organizations have several ways to subdivide their structures. The three basic approaches to departmentalization are functional, divisional,and _____.

(1 Point)

tactical

strategic

operational

matrix

integrated

16.In a _____ organization, important decisions usually are made at the top.

(1 Point)

flat

wide

narrow

centralized

decentralized

17.Which of the following is an advantage of functional departmentalization?

(1 Point)

It most useful in a complex environment.

Employees are able to focus exclusively on customer satisfaction.

It encourages managers to become generalists.

Decision making and lines of communication are simple and clearly understood.

It is the most flexible organization form.

18.Which of the following types of organization is similar to a bureaucratic structure?

(1 Point)

A high-involvement organization

A continuous improvement organization

A mechanistic organization

A learning organization

An organic organization

19.An effective strategy for enabling a firm to be responsive and competitive is to focus on fundamental strengths and expertise, and developing leadership in and organizing around its _____.

(1 Point)

product offerings

employee skills

customer service

core capabilities

managerial talents

20.Marques Tech is a leading mobile phone manufacturer. The company has a deal with FoodZone, a leading fast-food chain. Anyone with the latest Marques cell phone will get 20% off on their bill at FoodZone, with the offer being valid for six months. Which of the following best describes this scenario?

(1 Point)

Network organization

Strategic alliance

Classical conglomeration

High-involvement organization

Learning organization

21.Which of the following steps in the value chain involves focusing on innovation and new products?

(1 Point)

Outbound logistics

Operations

Research and development

Inbound logistics

Marketing and sales

22.The support activities in the generic value chain include:

(1 Point)

firm infrastructure.

research and development.

operations.

outbound logistics.

marketing and sales.

23.In _____, a product or process is defect-free 99.99966 percent of the time.*

(1 Point)

six sigma

JIT system

ISO 9001

CIM

concurrent engineering

24.In _____, the emphasis is on quality, speed, and flexibility more than on cost, efficiency, and hierarchy, which is exemplified by employees'authority to halt operations to correct problems.

(1 Point)

job shops

time-based competition

flexible factories

total quantity management

lean manufacturing

25._____ is a design approach in which all relevant functions cooperate jointly and continually in a maximum effort aimed at producing high-quality products that meet customers' needs.

(1 Point)

Dynamic networking

Just-in-time operation

Mass customization

Concurrent engineering

Flexible manufacturing

26.A mechanistic organization is best described as:*

(1 Point)

a form of organization that uses the principle of specialization based on function or role.

an organization that emphasizes flexibility.

a form of organization that seeks to maximize internal efficiency.

an organization with fewer levels of intervening management between staff and managers.

an organization skilled at creating, acquiring, and transferring knowledge, and at modifying its behavior to reflect new knowledge.

27.A multifaceted process focusing on creating two-way exchanges with customers to foster intimate knowledge of their needs, wants, and buying patterns is called _____ management.

(1 Point)

customer relationship

total quality

human resources

customer analytics

buyer-behavior

28._____ is an integrative approach to management that supports the attainment of customer satisfaction through a wide variety of tools and techniques that result in goods and services of high standards.

(1 Point)

Total quality management

Customer relationship management

Value-added manufacturing

Mass customization

Computer-integrated manufacturing

29.A series of quality standards developed by a committee working under the International Organization for Standardization to improve total quality in all businesses for the benefit of both producers and consumers is known as ____.

(1 Point)

total quality management

just-in-time control

ISO 9001

computer-integrated manufacturing

customer-based integration

30.Which of the following departments within an organization deals with activities such as staffing, training, performance appraisal, and labor relations?

(1 Point)

Marketing

Production

Operations

Human resources

Accounting

31.Social Security verification, a criminal records review, and verifications of past employment and education are all a part of a(n):

(1 Point)

integrity test.

situational analysis.

needs assessment.

background check.

content validation.

32._____ provides financial assistance to employees suffering from job-related injuries.

(1 Point)

Unemployment insurance

Social security

Laissez-faire policy

Workers' compensation

Fair labors Act

33.Which of the following acts prohibits discrimination based on race, sex, color, national origin, and religion?

(1 Point)

The Fair Labor Standards Act of 1938

The Immigration Act of 1990

The Equal Pay Act of 1963

The Americans with Disabilities Act of 1990

The Civil Rights Act of 1964

34.Which of the following terms refers to all kinds of differences, such as differences in gender, race, age, nationality, and religious affiliation?

(1 Point)

Ethnicity

Contiguity

Diversity

Miscellany

Homogeneity

35.Which of the following is an example of quid pro quo sexual harassment?

(1 Point)

A supervisor denies a raise to a subordinate for failing to go out on a date.

A supervisor habitually calls all female employees sweetie or honey.

A supervisor displays what some subordinates feel is pornography in his workspace.

A supervisor breaks off a lengthy relationship with a subordinate.

A supervisor recommends that a subordinate wear more revealing clothing at work.

36.The underlying goal of managing diversity is to:

(1 Point)

treat all people the same.

increase the numbers of minorities in business.

realize improved immigration figures.

enhance organizational cohesiveness.

understand and value employee differences.

37.Bureaucratic control deals with:

(1 Point)

rules and regulations.

exchange relationships.

economic forces.

pricing mechanisms.

values and beliefs.

38.Control based on the norms, values, shared goals, and trust among group members is referred to as _____ control.

(1 Point)

clan

feedback

concurrent

feedforward

market

39.Which of the following best indicates the three basic stages of managing resistance and motivating change within an organization?

(1 Point)

Unfreezing, moving to institute the change, and refreezing

Determining the need for change, mobilizing, and locking

Planning, implementing the change, and evaluating

Determining new values, evaluating, and performing

Mobilizing, implementing the change, and evaluating

40.Which of the following methods for managing resistance to change is relatively easy but has a drawback of being too expensive in many cases?

(1 Point)

Education and communication

Participation and involvement

Negotiation and rewards

Explicit and implicit coercion

Manipulation and cooptation

41.In managing resistance to organizational changes, facilitation and support method is most likely to be used when:

(1 Point)

there is a lack of information or inaccurate information and analysis.

the initiators do not have all the information they need to design the change.

people are resisting because of adjustment problems.

the group has considerable power to resist.

speed is essential, and the change initiators possess considerable power.

42.Which of the following is a difference between reactive and proactive changes?

(1 Point)

Reactive change involves responding to a problem, whereas proactive change involves preparing for an uncertain future.

Proactive change implies being a follower, whereas reactive change implies being a leader.

Reactive change focuses on long-term goals, whereas proactive change focuses on short-term goals.

Reactive change is often more effective than proactive change.

43.Which of the following is true about resistance to change?

(1 Point)

General reasons for resistance to change include self-interest, misunderstanding, and management tactics.

Usually managers tend to overestimate the amount of resistance they will encounter.

All employees of an organization often tend to show the same level of resistance to change.

People at all levels of their organizations, from entry-level to executives, resist change.

Change-specific reasons for resistance to change include peer pressure, surprise, and timing.

44.A ______ is a third party intervening to help settle a conflict between other people.

(1 Point)

motivator

mediator

judge

lawyer

manager

45.Sally and John has a disagreement with another team in their monthly meeting. John expresses his emotional anger for the other team during the meeting and storms out of the room. Which type of conflict is occurring?

(1 Point)

Cognitive Conflict

Devil's Advocate

Affective Conflict

Emotional Rage Conflict

46.Peter receives a critical and demeaning email from his manager about his lack of work. Peter replied to his manager in disagreement and mentioned that his work is sufficient. His manager decided to email data that supports his argument. After reading the email, Peter decides not to reply and ignore his manager. Which conflict style is Peter expressing?

(1 Point)

Avoidance

Accommodation

Compromise

Competing

Collaboration

47.Jessica is upset that she failed her exam and is near the end of her term. She emails the Course Instructor and complains about the lack of availability to schedule an appointment. The Course Instructor replies and asks Jessica for the best date and time to call her to discuss a retake plan before her term ends. Which conflict style did the Course Instructor use?

(1 Point)

Avoidance

Accommodation

Compromise

Competing

Collaboration

48.Sandra has to run a report and send it to Jim's Team. After analyzing the report, Jim sends the report to Becky for budget approval. After approval, Becky sends the report to both Sandra and Jim. Which type of lateral role relationship is portrayed in the scenario?

(1 Point)

Service Relationship

Advisory Relationship

Analytical

Work-Flow Relationship

Collaboration

49.Blake just finished giving a great presentation to Sr. Leadership at WGU. After the presentation, Blake's manager complimented him on a job well done and invited him to lunch to discuss his career goals. Which type of consequence of behavior did Blake's manager use?

(1 Point)

Positive Reinforcement

Negative Reinforcement

Reward Reinforcement

Punishment