TheISO 9000family ofquality management systemsstandards is designed to help organizations ensure that they meet the needs of customers and other stakeholders while meeting statutory and regulatory requirements related to a product or service. ISO9000 deals with the fundamentals of quality management systems, including the seven quality management principles upon which the family of standards is based.ISO 9001 deals with the requirements that organizations wishing to meet the standard must fulfil.

Third-party certification bodies provide independent confirmation that organizations meet the requirements of ISO 9001. Over one million organizations worldwideare independently certified, making ISO 9001 one of the most widely used management tools in the world today. However, the ISO certification process has been criticized as being wasteful and not being useful for all organizations.

2.1 Critically discuss the evolution of ISO 9000 standards up to date by explaining each version.

2.2 Discuss the purpose and benefits for implementing the ISO 9000 within the organisation. Give an example of the organisation of your choice.