The ISO 9000 standards cover only a portion of the scope of the Baldrige criteria.

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True

False

The ISO 9000 standards and the Baldrige Awards should not be viewed as complimentary.

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True

False

According to the textbook, extra process capacity is a hidden cost

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True

False

According to textbook, quantifying the size of the quality problem in the language of money does not improve the communication between middle managers and upper managers.

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True

False

According to the textbook, when Baldrige refers to "Alignment" it is the translation of organization goals into goals, subgoals, and standards at all levels-organization , key processes, an work unit levels

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True

False