The Japanese competitors are currently out-performing Alex's plant in areas. Top management's commitment and support Employec's education and training Price and deliveries Quality and product design Question 4 What did Alex and his people do to finally ship Customer Order 41427 around 11 PM on the day Bill Peach arrived? They found a replacement for the master machinist in time They hired part-time employees to make up for the missing work during the strike They picked up more raw materials directly at the supplier's factory They put every mployee to work on the order Question 5 Which of the " 4 performance dimensions" (see textbook Chapter 2 ) does Alex's plant fail to provide? Cost Time Quality Flexibility