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The Kano model is a theory of product and service design that focuses on which three definitions of quality? A . Product, process, and design
The Kano model is a theory of product and service design that focuses on which three definitions of quality?
A
Product, process, and design
B
Basic, attribute and characteristic
C
Unsatisfied, neutral and satisfied
D
Basic, modified and enhanced
E
Basic, performance and excitement
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Hotel Operations Management
Authors: David K. Hayes, Jack D. Ninemeier, Allisha A. Miller
3rd edition
013433762X, 9780134342641 , 978-0134337623
