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The Krusty Krab is one of the most successful undersea restaurants. It has an old-fashioned but unique interior design, and it offers a unique product
The Krusty Krab is one of the most successful undersea restaurants. It has an old-fashioned but unique interior design, and it offers a unique product with a secret formula to create the Krabby Patty. The formula allows for standardization of experience for customers who order the famous sandwich, and it is only known to the restaurant's three employees. While the limited number of employees gives customers a personal service experience, the quality of customer services varies widely by employee--being either overly attentive or totally indifferent. The restaurant's culture is primarily profit-driven and unforgiving to underperforming employees, with company leadership encouraging long workdays and very limited vacation time. From a resource-based view, which of the following is most accurate regarding the restaurant's internal environment? Group of answer choices The Krusty Krab's varied customer service can be considered a dynamic capability The secret formula meets the criteria of a resource that can create sustained competitive advantage The profit-driven culture of the Krusty Krab is one of their strategic resources that can create sustained competitive advantage The unique interior design of the restaurant is one of its primary capabilities
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