The last few months have seen tremendous change as hotels, serviced apartments, apartment hotels and resorts implement measures predominantly focused on hygiene to reassure employees and guests that it's safe to return.

Sanitization stations, unmanned reception areas and COVID-crushing cleaning are the new norm, while familiar features like key cards, breakfast buffets and cash are confined to history. Without compromising on service and guest experience Discuss how the hospitality industry can reinvent itself and safeguard its future?