The learning and growth perspective in the balanced scorecard includes communicating, educating, goal setting and: O a. gaining consensus O b. strategic feedback O c. performance evaluation O d. connecting with stakeholders Which type of benchmarking gathers information by dismantling a product to ascertain its content and configuration? Oa. Internal O b. Strategic Oc. Functional d. Competitive Which of the following measures both efficiency and effectiveness? O a. social responsibility O b. workplace misbehaviour Oc. Organisational behaviour O d. Employee productivity