The main problem of Town Sports is the implication of managerial and strategic directions. Town Sports is facing managerial issues because they are lacking behind in implementing the solutions at the right time and in the right direction as well. On the other hand, strategies that are being used by the company in order to run all the operations and distribution channel smoothly is not going well because many complaints are coming from consumer's and employee's end. Henceforth, Town Sports has to look over their issues efficiently and need to overcome and mitigate them effectively so they can continue to grow successfully now and in the future as well