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The management of Grill Rite Burger fast-food franchise wants to provide hamburgers quickly to customers. It has been using a process by which precooked hamburgers
The management of Grill Rite Burger fast-food franchise wants to provide hamburgers quickly to customers. It has been using a process by which precooked hamburgers are prepared and placed under hot lamps. These hamburgers are then sold to customers. In this process, every customer receives the same type of hamburger and dressing (ketchup, onions, mustard). If a customer wants something different, then a "special order" must be cooked to the customer's requirements. This requires the customer to wait several minutes, which often slows down the service line. Grill Rite has been receiving more and more special orders from customers, which has been slowing service down considerably. system. Under this system, the customer wait time would be a. The present Grill Rite service delivery system is an example of a only if the customer ordered a "standard" burger from the inventory. cooking. In this way, hamburgers are made to order without b. Grill Rite should introduce a new system designed so that a custom order is introduced the use of inventory
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