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The management team introduced weekly training tours in the plant, where they went out in pairs to observe and to discuss what they saw and
The management team introduced weekly training tours in the plant, where they went out in pairs to observe and to discuss what they saw and where their leadership principles could make a difference in practice. One story of such a tour illustrates their training. They were walking in the plant when they saw a truck drive outside the designated area. Not much, but still outside the area. And they saw the foreman observe it without doing anything. What should they do? It was not easy. If they did nothing, they really did not take responsibility for what had happened. How could they then expect others to take responsibility? If they stopped the truck driver, they would reduce the foreman's authority in the eyes of his employees, and that would make it more difficult for the foreman to improve his performance later
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