The manager of the Shine beauty salon in Atlanta would like to develop a software system to help secretaries schedule and book appointments. The main goals of the software systems are:

R1: Maximize the time the personnel (hairdressers and beauticians) are busy.

R2: Reduce the waiting time of the clients.

(Part a - 20 pts) Fill the table below identifying 2 risks, their likelihood and the impact they can have on the satisfaction of R1 and R2.

R1 (priority = 0.6)

R2 (priority = 0.9)

Risk:

Likelihood:

Impact:

Impact:

Risk:

Likelihood:

Impact:

Impact:

(Part b - 15 pts) Estimate the risk criticality and the loss of R1 and R2

(Bonus question 10)

Suggest potential countermeasures and provide an estimate of their impact in mitigating each security risk and why. Estimate the impact by using one of the following: Very Low, Low, Medium, High, Very High.