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The managers of a customer support hotline require that all issues be resolved within 7 2 hours of initiation ( i . e . the

The managers of a customer support hotline require that all issues be resolved within 72 hours of initiation (i.e. the resolution time must be less than 72 hours). To baseline the process, the team decides to control chart process data using an existing database containing the resolution times for each issue. The best chart to use in this application is:

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