The managers role in delivering culturally responsive health care requires attention to the variety of ethical questions that arise in cross-cultural health care relationships. Conflict can arise when the ethics of the organization, or the individual provider, conflict with the cultural beliefs of patients or sometimes employees.

How do the ethics of the leadership team set the ethical direction of the organization? How would you as a manager set the tone?

Provide an example of a situation in which a provider would have to override a patients or parents wishes given these criteria? Before doing so, what efforts would you as a manager want to ensure are being made before reaching an agreement? How would you handle the situation if comprise cannot be reached? Include effective strategies for communicating with consumers.

What action can you take as a new health care administrator to ensure your organization operates in an ethical, culturally competent manner? Consider effective communication strategies for interacting with stakeholders.