The manufacturing company, XYZ Manufacturing Sdn. Bhd., is a leading player in the Malaysian industrial sector. It specializes in producing automotive components and operates a large manufacturing facility. The facility encompasses multiple departments, including production, maintenance, logistics, and administration. In recent months, the company has experienced a decline in production output, increased maintenance costs, and a rise in customer complaints regarding product quality. The management has recognized the need for quality improvement initiatives within the facility management processes to address these issues.

You are a facility management executive tasked with improving operations at XYZ Manufacturing by applying various Quality Control (QC) tools and methods.

a ) Discuss how QC tools enhance facility management, including their role in identifying and resolving quality challenges within processes.

b) Identify and discuss three major facility management problems at XYZ Manufacturing.

c) Based on the identified problems in (b), apply and discuss a suitable QC tool for each problem to address and improve the situation effectively.

d) Conclusion

(Total: 30 marks)