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The narrow, curving staircase in Florence's Bed and Breakfast is an attractive feature of her facility's foyer and is pictured in her advertisements. However, this

The narrow, curving staircase in Florence's Bed and Breakfast is an attractive feature of her facility's foyer
and is pictured in her advertisements. However, this staircase does not comply with current building codes,
and it cannot be rebuilt in the same manner in connection with the fire damage repair. In discussing this
situation with Florence, Reed-the property adjuster-should
(Search Chapter 3).
a. agree with Florence that the staircase has been an attractive and desirable feature of her establishment
and nicely explain why it cannot be replicated under current building code.
b. deny Florence's request to replicate the original staircase and then explain the construction techniques
that would be used if it could be done.
c. explain the construction techniques that would be involved before denying Florence's request to replicate
the original staircase.
d. listen to Florence as she describes at length the events that have taken place on that staircase and when
she finally finishes sternly explain that the insurer will not pay to replicate it.
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