The new patient rooms at a hospital incorporated space for overnight visitors to promote social support for patients. Patients and visitors seemed happy with the new design. Soon, though, problems started coming to the attention of hospital administrators: rooms no longer appeared to be adequately cleaned, laundry staff was working overtime, and the parking lot was always full. The CEO put "two and two" together and realized that the expanded patient rooms affected more than just the patients and their families. As the project lead, what must you do upfront to make sure your team understands potential implications of a design intervention? a. b. Make sure that the perspectives and input of maintenance, laundry, and parking lot staff are all represented during focus group interviews. Ensure the project team members are aware of the potential impact of design decisions on the total environment of care. c. Measure the return-on-investment (ROI) to weigh the benefits of expanded patient rooms against the negative impact.