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The number of weekly customer complaint is monitored in a small hotel using a c-chart. Develop three sigma level control charts using the data below.
- The number of weekly customer complaint is monitored in a small hotel using a c-chart. Develop three sigma level control charts using the data below. Calculate and show values for UCL, CL, and LCL. Is everything under control? Discuss your conclusion.
| week | 1 | 2 | 3 | 4 | 5 |
| # of complaint | 3 | 2 | 3 | 1 | 3 |
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Multinational Business Finance
Authors: David K. Eiteman, Arthur I. Stonehill, Michael H. Moffett
15th edition
134796551, 134796550, 978-0134796550
