The NYS DMV has asked you to help them design a new system for managing

appointments across their customer$-$facing business. $($Areas not in scope for

this project including HR for DMV employees, support for the legal or admin

teams, and any other internal$-$only departments.$)$

$$ As the business analyst, your first step is to create a decomposition diagram in

Visio that identified the core functional areas and business processes.