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The operations vice president of Security Home Bank has been interested in investigating the efficiency of the bank's operations. She has been particularly concerned about

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The operations vice president of Security Home Bank has been interested in investigating the efficiency of the bank's operations. She has been particularly concerned about the costs of handling routine transactions at the bank and would like to compare these costs at the bank's various branches. If the branches with the most efficient operations can be identified, their methods can be studied and then replicated elsewhere. While the bank maintains meticulous records of wages and other costs, there has been no attempt thus far to show how those costs are related to the various services provided by the bank. The operations vice president has asked your help in conducting an activitybased costing study of bank operations. In particular, she would like to know the cost of opening an account, the cost of processing deposits and withdrawals, and the cost of processing other customer transactions. The Westfield branch of Security Home Bank has submitted the following cost data for last yea r: Teller wages $ 166,666 Assistant branch manager salary 75,666 Branch manager salaryr 86,660 Total $ 315,666 Virtually all other costs of the bra nchrent, depreciation, utilities, and so ona re organization-sustaining costs that cannot be meaningfully assigned to individual customer transactions such as depositing checks. In addition to the cost data above, the employees of the Westfield branch have been interviewed concerning how theirtime was distributed last year across the activities included in the activity-based costing study. The results of those interviews appear below: Distribution of Resource Consu'lption Across Activities Processing Other {pening Processing Deposits Customer Other Accounts and withdrawals Transactions Activities Totals Teller wages 5% 65% 20% 16% 160% Assistant branch manager salary 15% 5% 30% 56% 160% Branch manager salaryr 5% 6% 10% 85% 160% The manager of the Westeld branch of Security Home Bank has provided the following data concerning the transactions of the branch during the past year: Activity Total Activity at the Hestfield Branch Opening accounts 566 new accounts opened Processing deposits and withdrawals 106,666 deposits and withdrawals processed Processing other customer transactions 5,666 other customer transactions processed Required: .4 . Compute the activity rates for the activitybased costing system. [Round your answers to 2 decimal places.) Opening accounts per account opened Processing deposits and withdrawals per deposit or withdrawal P rocessi n g other customer transactions per other custo mer tra nsaction

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