The original software developed for a hospital's drug ordering system is riddled with bugs or screens that are not intuitive, they can slow down the process by which critical drugs are ordered for delivery to medical personnel in emergency or operating rooms. In the face of this threat, hospital employees quickly learn to apply inventive solutions to the problem, using alternative methods for ordering drugs, or learning how to create short-cuts through the IT system to speed drug deliveries. In this scenario, a workaround is