The other major area of organizational change addresses people, attitudes, and behavior. Changes to which of the following would relate to this category? Check all that apply.

Culture

Overall design

Attitudes

Reporting relationships

Expectations

Perceptions

Under which condition would you recommend that the CEO consider a business process change?

If the change program will involve all aspects of design, technology, and people

If the enterprise resource planning system is adequate

If a major reengineering has not occurred in the last $10$ years