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The overnight shipping business has skyrocketed in the last ten years. The single greatest predictor of a company's success has been proven time and again

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The overnight shipping business has skyrocketed in the last ten years. The single greatest predictor of a company's success has been proven time and again to be customer service. A study was conducted to study the customer satisfaction levels for one overnight shipping business. In addition to the customer's satisfaction level, the customers were asked how often they used overnight shipping. The results are shown below in the following table. What is the probability that a respondent did not have a medium level of satisfaction with the company? Round to the the nearest hundredth. Satisfaction level Frequency of Use High Medium Low TOTAL 5 per month 70 25 100 TOTAL 460 220 20 700 A 0.69 B 0.29 X C 0.71 E D 0.31

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