The owner of a small but growing business, Terry Franklin was becoming overwhelmed with requests from his outside customer service representatives for decisions about solutions to customer problems. Noting the mountain of his own work that was piling up$,$ he instituted a policy change and informed the representatives. $$Keep the customers happy,$$ he said. $$If it$$s a problem that takes less than $$100\mathrm{.}00$ to fix, there$$s no need to call me$.$ Use your judgment and go ahead and fix it$.$ Terry Franklin is using empowerment to narrow provider$\_\_\_\_\_\_\_\_\_\_$ of the gaps model of service quality.

Group of answer choices

Gap $1($The listening gap$)$

Gap $4($The communications gap$)$

Gap $2($The service design and standards gap$)$

Gap $3($The service performance gap$)$