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The owner of a small but very successful organisation decided to implement an 1 SO 9 0 0 1 . 2 0 1 5 -

The owner of a small but very successful organisation decided to implement an 1SO 9001.2015-based OMS. To ensure that the QMS was effectively implemented, the owner decided to apply the steps of the Plan-Do-Check Act (PDCA) cycle. However, when reading the standard, he does not clearly understand how to apply the POCA cycle.

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