The past two years of monthly in-bound call center volumes for one firm are shown in the table below. No major noteworthy competitive market developments have occurred over the last two years, other than general growth in category sales. A forecast of future call center activity would be an important input in planning for facility expansion, leasing of additional capacity, and/or outsourcing of some/all of the firms call center operation.

Develop forecasts of call center usage (call volume) for each of the first two quarters of Year 3. Only quarterly usage forecasts are required, not monthly forecasts.

UsageUsage January February March April May June 12,577 12,305 13,056 37,938 12,480 12,204 ,40 ,114 12,656 12,775 14,349 39,780 14,128 14,311 14,161 14,169 14,960 14,940 44,069 15,890 16,198 15,89847,986 16,721 16,929 17,128 Year1 July August September October November December January February March April May June 42,600 Year 2 | July August September October November December 2850,778 15,769 17,003 15,32348,095 UsageUsage January February March April May June 12,577 12,305 13,056 37,938 12,480 12,204 ,40 ,114 12,656 12,775 14,349 39,780 14,128 14,311 14,161 14,169 14,960 14,940 44,069 15,890 16,198 15,89847,986 16,721 16,929 17,128 Year1 July August September October November December January February March April May June 42,600 Year 2 | July August September October November December 2850,778 15,769 17,003 15,32348,095