The pen example in the video suggests that most salespeople $\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_.$

a

struggle to get a foot in the door

b

are at least polite

c

start by highlighting the features and points$-$of$-$difference of a product

d

focus on relationship building in the first meeting with the customer

e

ask the right questions before making a sales presentation