The pineapple is considered the universal symbol of hospitality. Explain why and where might you see a pineapple sign or statue placed? Explain why hospitality is considered intangible. Give an example of a perishable product within the industry. Considering the Seven Deadly Sins of Service according to Karl Albrecht, provide a service example for three of the sins. What does empowerment mean and why is it important for employees to feel empowered?