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The postmaster of a small western town receives a certain number of complaints each day about mail delivery. DAY 1 2 3 4 5 6

The postmaster of a small western town receives a certain number of complaints each day about mail delivery.

DAY
1 2 3 4 5 6 7 8 9 10 11 12 13 14
Number of complaints 4 12 15 8 9 6 5 14 15 7 6 4 2 11

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a. Determine three-sigma control limits using the above data. (Round your intermediate calculations to 4 decimal places and final answers to 3 decimal places. Leave no cells blank - be certain to enter "0" wherever required. Round up any negative control limit value to zero.)

b. Is the process in control?

multiple choice

Yes

No

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