1. The preferred approach to conflict resolution and why?

1. The difference between offering advice and providing feedback?
2. What is the first step in giving feedback?

1. Whatis DESC?

1. When faced with confrontation, this 4 letter acronym is helpful to use?

1. Name 3 difference between managers & leaders?

1. Name 2 characteristics of an autocratic leader?

1. A leader who refuses to assume leadership responsibility is this type of leader? What are the characteristics?

1. An emergency situation often calls for this type of leadership? What are the characteristics?

1. Described components of assertive behaviour?