The primary goal of process mapping is to: Answer Understand how the process as it is actually operated Create a context for problem solving Document the process steps including beginning and end All of the above None of the above A comparison between the Cp and Cpk for a process would find which of the following to be true? Answer The Cpk value is often larger than Cp The Cp calculation takes into account the location of the average In reality, both Cp and Cpk are more measures of performance than capability, per se Both calculations are valid in the presence of special causes None of the above