The Printing Press At a printing press, the following conversation takes place over the telephone between Fahad (the salesperson) and Nasser (the production manager). Fahad: Listen, Nasser, I just got an order for 1,000 units of books and promised delivery in two days. Youll get them out on time, wont you? Nasser: Fahad, you know that normal delivery time is five days, as we need to print the books and make them ready, and only then we can deliver them to the client. Fahad: I know, but I had to say two days to get the order, so fill out the delivery form. Nasser: We dont have the capability to do that. You should have checked with me before taking the order. The best I can do is to deliver the books in four days. Fahad: What are you- my mother, or the production manager?! Nasser: I cannot have 1,000 books ready in two days. We have other orders that need to be delivered before your order. So, four days is the best I can do on short notice. Fahad: Come on, Nasser, you cannot do this to me, I want to keep this order. It can mean a lot of business and new relations with this client. Nasser: I know, Fahad; you have told me this on three other orders you had. Fahad: But this is a big order. Dont you care about sales? Nasser: Yes, I do, but I cannot produce the product as fast as you sales representatives are selling it lately. I still need to print and make the books ready before delivery. Fahad: If I dont meet my sales target, are you going to take the blame? Nasser: Fahad, we are going in circles here. Im sorry, but I cannot fill out your delivery order. The order will be ready in four days. Fahad: I was hoping you would be reasonable. But youve forced me to go to the CEO for this case. You know that hell be telling you to fill out the order form and make the books ready and delivered in two days. So why dont you just do it and save time and stop annoying me? Nasser: Ill wait to hear that from the CEO. In the meantime, have a good day, Fahad.

what's answers?

7. The ______________ uses reassuring responses that are protecting, permitting, consoling, caring or nurturing to be supportive. a. critical parent b. adapted child c. natural child d. sympathetic parent e. adult 8. The process of expressing thoughts and feelings while asking for what one wants in an appropriate way is called ______________. a. non-assertiveness b. assertiveness c. aggressiveness d. passive-aggressiveness