The process of performance management directly follows the successful onboarding of new employees. This includes ongoing employee training and development, yearly employee performance appraisal evaluations, ongoing feedback through one-to-one meetings with leaders, and readiness for potential promotional opportunities. The challenges related to performance management can cause many other issues throughout the organization. This includes employee dissatisfaction, attrition, low performance, impacts on the customer, and much more. You have just been hired as the vice president of call center operations for a 100-person inbound call center. You have deep expertise in the performance management and training processes in call centers and are concerned with the high call center agents' turnover rates (especially in the first six months of employment), the low leadership abilities of team leaders, low employee engagement scores, low tenure (less than two years) of the current call center agents, and the lack of performance reviews for the last two years. You have been asked to develop a performance management plan that will turn the situation around in the call center