The process

This is the process for PartsRUs, a distribution center (fulfillment center) that packs and ships orders of expensive specialty parts. It is a small facility, but it offers a wide array of products. To avoid inventory holding costs and the high rent associated with a larger building, PartsRUs only stocks the most popular parts. When it receives orders for other parts, it uses an on-site industrial 3-D printer to manufacture the part. The company is divided into 3 departments: sales, fulfillment, and accounting. The companys core business process is detailed below.

Customers need one or more parts. Because PartsRUs supplies hard-to-find parts, it does not list its prices. Customers can either call or complete an online form to request a price quote for the parts they need. The PartsRUs sales department receives the request for quote. They (people in sales department) calculate the price and send the quote to the customer using the sales database. Note: if the customer is in arrears, then the quote will not include pricing information but will include a note that the customer must speak with a collections agent. If an arrears notice is sent, then the process ends. The customer must send a new request after clearing up their outstanding debts. After the sales department sends a quote, they wait up to 48 hours to receive an order (based on the quote) from the customer or a decline order message from the customer. If they get no response within the time limit or if the customer declines the order, then the quote is closed out in the sales database and the process ends.

If the customer places the order, then the sales department creates a sales order. A warehouse employee creates a picking document (which details what needs to be picked). A warehouse employee checks to see whether the goods are all in-stock. If they are available, then the warehouse picks them, packs them, and ships them. If the items are not in stock, then the warehouse staff uses a 3D printer to manufacture all of the goods that are not in inventory. It is possible that some of the goods are in stock and others must be 3D printed / manufactured. Once the items in the order are 3D printed, they are packed and shipped along with the rest of the order.

After the goods are shipped, the accounting department creates and invoice in the accounting database, then sends it to the customer. The accounting department waits to received the payment. Upon receiving the payment, the accounting department marks the invoice as PAID in the accounting database. If the payment is a check, then the accounting department waits until 4:00 on Friday and deposits the check at the bank. Then the process ends. If the payment is not received within 45 days, the accounting department sends a reminder notice to the customer. Then the accounting department tells the sales department to place an arrears hold in the sales database that prevents the sales department from providing any more quotes to the customer until past-due bills are paid in full. After sales updates the sales database, the process ends.

******Create a BPMN model in Bizagi for the following process*******