The provision of not causing undue hardship to the employer is used to determine A. intentional discrimination. B. harassment. C. bona fide occupational qualification. D. reasonable accommodation. 3. Which one of the following is an aspect of Gen Y's work ethic values? A. Achievement-oriented B. Respect authority C. Efficient D. Intolerant of bureaucracy 4. Which organization administers the federal Employment Equity Act? A. Conference Board of Canada B. Canadian Human Rights Commission C. Canadian Industrial Relations Board D. Employment and Social Development Canada 5. Which one of the following statements about the Canadian workforce is true? A. Workers in the Gen-X category enjoy a clearly defined chain of command. B. Part-time workers and full-time workers always enjoy the same health care benefits. C. There are more Canadians aged 45-64 in the workforce than Canadians aged 15-24 D. The wage gap between educated workers and uneducated workers continues to narr 6. Which one of the following statements about HR professionals is true? A. HR professionals primarily provide line managers with the best people practices for the job. B. HR professionals are directly responsible for all product lines and services. C. HR professionals have authority over line managers in every situation. D. HR professionals have total functional authority. 7. According to your text, approximately percent of the Canadian population has completed high school. A. 30 B. 75 C. 90 D. 66 8. Which of the following statements is true of Employment Insurance and the Canada Pension Plans? A. They are significant to HRM activities. B. They are quite limited in scope. C. They prohibit intentional discrimination. D. They affect all employers and employees. 9. Which one of the following statements about HR professionals is true? A. HR professionals are the sole people managers in organizations. B. HR professionals are responsible for identifying gaps in skill sets. C. HR professionals are important to organizations, but they don't play roles in top management decision makir D. HR professionals can be advocates for employees. Select the best answer for the question. 10. The HR activity that seeks to ensure that mechanisms are in place to provide regular feedback to employees is known as A. employee and labour relations. B. performance management. C. training and development. D. job design. 1. Which one of the following statements about older workers is true? A. Older workers aren't receptive to new technology. B. Their education levels are below that of younger workers. C. Older workers are prime candidates for mentoring arrangements. D. They're declining as a percentage of the total workforce. Select the best answer for the question. 12. In Western Canada, will account for a substantial portion of labour market growth. A. young Aboriginal workers B. immigrants C. women D. disabled people Select the best answer for the question. 13. Which one of the following questions is asked as part of a business strategy? A. What is our company mission? B. How should we select employees? C. How do we enhance customer service? D. How should we compete? Select the best answer for the question. 14. About percent of part-time workers are women. A. 30 B. 50 C. 10 D. 70 15. A pizzeria that features singing waiters would represent which one of Michael Porter's competitive classifications? A. Niche product B. Low-cost provider C. Best-cost provider D. Product differentiation 16. What are core competencies? A. A rich array of activities such as planning, decision making, and problem solving B. A term used to describe the value of knowledge, skills, and capabilities to a company's performance C. A set of knowledge capabilities D. A set of principles whose core ideas include understanding customer needs 17. The directly interacts with employees and is responsible for their effective contribution to an organization. A. HR professional B. finance manager C. line manager D. company CEO 18. The covers the minimum obligations for federal companies. A. Labour Relations Act B. Canadian Human Rights Act C. Canada Labour Code D. Employment Equity Act 19. Developing and maintaining effective HR policies to ensure a competitive advantage should be the role of A. all managers. B. top management. C. the employees. D. the human resources department. 20. is a statistical method of breaking a customer's needs into separate tasks and identifying the best way to perform each task in harmony with the others. A. Core competency B. Benchmarking C. Six Sigma D. Reactive policy 1. You're the HR manager for a company run by individuals from a particular ethnic group. The owners are well known in the ethnic community and, as a result, find that they can attract employees from this community simply by word-of-mouth advertising. You caution the owners about this practice because they might be guilty of A. pay equity violation. B. diversity management. C. reverse discrimination. D. systemic discrimination