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Posted on Jun 26, 2024

The purpose of Quality Listening is to... Improve performance of the agents Protect the organization against potential customer complaints Keep a record of customer interactions

The purpose of "Quality Listening" is to... Improve performance of the agents Protect the organization against potential customer complaints Keep a record of customer interactions with the organization Find errors made by agents and punish them for lack of quality work

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Digital Systems Principles And Application

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