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The Regional Director of a restaurant chain has received reports that her restaurants are struggling in a few areas. Sales are down, employee turnover is
The Regional Director of a restaurant chain has received reports that her restaurants are struggling in a few areas. Sales are down, employee turnover is 20% higher than in other regions, and customers are complaining about the quality of food, service, and atmosphere. Which type of team should the Regional Director create to address the problems? A traditional working team of servers and hosts who work at one of the restaurants A cross-functional team made up of people who work in different departments A self-managed team made up of the managers in each restaurant in the region A group that meets informally every month to discuss the issues
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