The registration advisors at a small midwestern college (SMC) help 4,500 students develop their class schedules and register for classes each semester. Each advisor works for 10 hours a day during the registration period. SMC currently has 13 advisors. While advising an individual student can take anywhere from 2 to 30 minutes, it takes an average of 15 minutes per student. During the registration period, the 13 advisors see an average of 390 students a day on a first-come, first-served basis. The head of the registration advisors at SMC has decided that the advisors must finish their advising in 2 weeks (10 working days) and therefore must advise 450 students a day. However, the average waiting time given a 15-minute advising period will result in student complaints, as will reducing the average advising time to 13 minutes. SMC is considering two alternatives: 5(Click the icon to view the alternatives.) Read the requirements Requirement 1. What would the average wait time be under alternative A and under alternative B? Begin by selecting the formula to calculate the wait time. (Abbreviations used: Ave = average; Hrs = hours, and Max = maximum.) (1) - _ = Wait time Calculate the average wait time under alternative A. (Enter the amounts in the same order as shown in the formula. Round the wait time to two decimal places.) D (D ) - minutes of wait time Calculate the average wait time under alternative B. (Enter the amounts in the same order as shown in the formula. Round the wait time to two decimal places.) *( C )2 = minutes of wait time 2( -(D ) Requirement 2. If advisors earn $70 per day, which alternative would be cheaper for SMC (assume that if advisors work 6 days in a given work week, they will be paid time and a half for the sixth day)? The total cost under alternative A (if SMC hires one more advisor for the 2-week (10-working day) advising period) is The total cost under alternative B (if SMC has its 13 advisors work 6 days a week) is Requirement 3. From a student satisfaction point of view, which of the two alternatives would be preferred? Why? O A. Hiring one extra advisor has a higher waiting time and a lower cost than extending the workweek to 6 days during the registration period. Under these circumstances, the quality of the advising may not be as high. Therefore, from a student satisfaction standpoint, it would be better to have the regular advisors work an extra day in the week and pay them overtime. This will be more costly for SMC but is likely to result in better student advising. OB. Hiring one extra advisor has a lower waiting time and a lower cost than extending the workweek to 6 days during the registration period. Therefore, from a student satisfaction standpoint, it would be better to have the regular advisors work an extra day in the week and pay them overtime. This will be less costly for SMC and is likely to result in better student advising. O C . There is no difference between the two alternatives. Therefore, either alternative will result in the same student satisfaction. O D. Hiring one extra advisor has a higher waiting time and a higher cost than extending the workweek to 6 days during the registration period. Therefore, from a student satisfaction standpoint, it would be better to hire the one extra advisors. 5: More Info a. b. Hire one more advisor for the 2-week (10-working day) advising period. This will increase the available number of advisors to 14 and therefore lower the average waiting time. Increase the number of days that the advisors will work during the 2-week registration period to 6 days a week. If SMC increases the number of days worked to 6 per week, then the 13 advisors need only see 375 students a day to advise all of the students in 2 weeks. 6: Requirements 1. What would the average wait time be under alternative A and under alternative B? 2. If advisors earn $70 per day, which alternative would be cheaper for SMC (assume that if advisors work 6 days in a given work week, they will be paid time and a half for the sixth day)? 3. From a student satisfaction point of view, which of the two alternatives would be preferred? Why? 6: Requirements 1. 2. 3. What would the average wait time be under alternative A and under alternative B? If advisors earn $70 per day, which alternative would be cheaper for SMC (assume that if advisors work 6 days in a given work week, they will be paid time and a half for the sixth day)? From a student satisfaction point of view, which of the two alternatives would be preferred? Why? (Time per student) x (Ave students per day)? 2 x [Max time available - (Ave students per day x Time per student)] o (Time per student) x (Ave students per day) 2x [Max time available - (Hrs per day ~ Students per semester)] (Ave students per day) * (Time per student)? 2 x [Max time available - (Ave students per day x Time per student)] O 2 (Max time available) x (Ave students per day) x [Max time available - (Hrs per day * Students per semester) The registration advisors at a small midwestern college (SMC) help 4,500 students develop their class schedules and register for classes each semester. Each advisor works for 10 hours a day during the registration period. SMC currently has 13 advisors. While advising an individual student can take anywhere from 2 to 30 minutes, it takes an average of 15 minutes per student. During the registration period, the 13 advisors see an average of 390 students a day on a first-come, first-served basis. The head of the registration advisors at SMC has decided that the advisors must finish their advising in 2 weeks (10 working days) and therefore must advise 450 students a day. However, the average waiting time given a 15-minute advising period will result in student complaints, as will reducing the average advising time to 13 minutes. SMC is considering two alternatives: 5(Click the icon to view the alternatives.) Read the requirements Requirement 1. What would the average wait time be under alternative A and under alternative B? Begin by selecting the formula to calculate the wait time. (Abbreviations used: Ave = average; Hrs = hours, and Max = maximum.) (1) - _ = Wait time Calculate the average wait time under alternative A. (Enter the amounts in the same order as shown in the formula. Round the wait time to two decimal places.) D (D ) - minutes of wait time Calculate the average wait time under alternative B. (Enter the amounts in the same order as shown in the formula. Round the wait time to two decimal places.) *( C )2 = minutes of wait time 2( -(D ) Requirement 2. If advisors earn $70 per day, which alternative would be cheaper for SMC (assume that if advisors work 6 days in a given work week, they will be paid time and a half for the sixth day)? The total cost under alternative A (if SMC hires one more advisor for the 2-week (10-working day) advising period) is The total cost under alternative B (if SMC has its 13 advisors work 6 days a week) is Requirement 3. From a student satisfaction point of view, which of the two alternatives would be preferred? Why? O A. Hiring one extra advisor has a higher waiting time and a lower cost than extending the workweek to 6 days during the registration period. Under these circumstances, the quality of the advising may not be as high. Therefore, from a student satisfaction standpoint, it would be better to have the regular advisors work an extra day in the week and pay them overtime. This will be more costly for SMC but is likely to result in better student advising. OB. Hiring one extra advisor has a lower waiting time and a lower cost than extending the workweek to 6 days during the registration period. Therefore, from a student satisfaction standpoint, it would be better to have the regular advisors work an extra day in the week and pay them overtime. This will be less costly for SMC and is likely to result in better student advising. O C . There is no difference between the two alternatives. Therefore, either alternative will result in the same student satisfaction. O D. Hiring one extra advisor has a higher waiting time and a higher cost than extending the workweek to 6 days during the registration period. Therefore, from a student satisfaction standpoint, it would be better to hire the one extra advisors. 5: More Info a. b. Hire one more advisor for the 2-week (10-working day) advising period. This will increase the available number of advisors to 14 and therefore lower the average waiting time. Increase the number of days that the advisors will work during the 2-week registration period to 6 days a week. If SMC increases the number of days worked to 6 per week, then the 13 advisors need only see 375 students a day to advise all of the students in 2 weeks. 6: Requirements 1. What would the average wait time be under alternative A and under alternative B? 2. If advisors earn $70 per day, which alternative would be cheaper for SMC (assume that if advisors work 6 days in a given work week, they will be paid time and a half for the sixth day)? 3. From a student satisfaction point of view, which of the two alternatives would be preferred? Why? 6: Requirements 1. 2. 3. What would the average wait time be under alternative A and under alternative B? If advisors earn $70 per day, which alternative would be cheaper for SMC (assume that if advisors work 6 days in a given work week, they will be paid time and a half for the sixth day)? From a student satisfaction point of view, which of the two alternatives would be preferred? Why? (Time per student) x (Ave students per day)? 2 x [Max time available - (Ave students per day x Time per student)] o (Time per student) x (Ave students per day) 2x [Max time available - (Hrs per day ~ Students per semester)] (Ave students per day) * (Time per student)? 2 x [Max time available - (Ave students per day x Time per student)] O 2 (Max time available) x (Ave students per day) x [Max time available - (Hrs per day * Students per semester)