The residences of Seneca City are concerned that the current PSAP cannot handle the increased volume of calls for service. Staff and residents have noticed a significant delay in response times when calling 9-The current PSAP is host to all 3 Emergency Services in the same open room. This is proving to be loud and cramped. What do you need to fit all 3 Emergency Services under the same roof? Your company has been hired to design Seneca City's PSAP. The current PSAP is outdated and requires updating to ensure that future NG911 requirements are met. How will your company ensure Seneca is moving forward with todays' fast-changing and ever growing technology? The city has secured an unlimited amount of funding from the province for your company to redesign Seneca City's PSAP. You are tasked with presenting Seneca City Officials with a business plan that will address all the major concerns listed by your staff and the residences. With your unlimited budget, you must decide if you should expand the current space or build a new building; upgrade or replace equipment; hire more staff and incorporate new items in the building.

Your sales pitch will decide the future of our Seneca City's PSAP and your Telecommunicators a full business plan that include the following categories:

a) Executive Summary 

b) Company Overview 

c) Financial Plan (graphs, expense charts etc) 

d) Organization and Management Structure 

e) Equipment

 f) Sales and Marketing Strategy 

g) SWOT