The restaurant is humming. Since its opening, you have thought long and hard about the type of culture you want to establish for your HB organization. Clearly, both you and Sageio have ambitions to open several more Haute Brasseries. You want everyone to enjoy working in your restaurants. But what gives people enjoyment? What motivates people to contribute over and above their stated duties? At one point, the kitchen was a little slow because the dishwasher didn$$t clean very well. A couple of servers, completely voluntarily, went over and began to help. You have given a lecture on teamwork to everyone you hired. In addition, you told them of the insights you gathered from your experiment $$ eye contact matters, as does helping guests even if they weren$$t assigned to you.

While everything is going well, you also realize that this is a honeymoon period. What happens when Server A thinks Server B is not helping him as much as he is helping her? Currently, you have the traditional tip policy, with each server retaining their own tips. You$$re considering other tip policies $-$

Collect all tips into one pool and then distribute them equally among all servers.

Subtract $20\%$ of the pooled tips to give kitchen workers tips and then distribute the rest evenly among all servers.

No tips allowed $($Some restaurants have started a no$-$tip policy. They$$re probably raising their prices to cover the minimum wages of servers as required by employment law$).$

You are thinking through what would motivate your employees most $$ intrinsic motivation $($e$.$g$.,$ great work environment$)$ or extrinsic $($some form of monetary rewards$).$ You know you can hire individuals who crave extrinsic rewards and love to compete, or you can hire individuals who care for coworkers and who are more $$collective$$ in their approach. You can influence the culture with your hiring decisions. Your research has already told you that having multiple servers available to all diners was effective in customer satisfaction. You definitely want to implement this practice. But if you pool the tips and divide them equally, you could have a freeloader problem $($i$.$e$.,$ some servers not pulling their weight$).$ If you have individual servers keep their tips, what will motivate them to help other servers' customers?Additionally, you can influence the culture by how you evaluate and reward employees. what policy should you choose