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The retail banking sector has undergone significant changes due to the emergence of fintech players, and traditional banks have had to adapt to these
The retail banking sector has undergone significant changes due to the emergence of fintech players, and traditional banks have had to adapt to these changes. The success of fintech companies largely depends on how banks react to these changes, with the sector having the option to view them either as disruptors or enablers. African Bank is an example of a legacy bank that has embraced technology to stay competitive with fintech firms. The bank has invested heavily in technology, upgrading, and modifying existing approaches, and regularly adding new features and functionalities to its system. As a result, African Bank earned over 170 awards between 2018 and 2021 and emerged as a leader in online and mobile banking. Despite its success, African Bank still faces challenges beyond 2021. According to consumer studies by Cornerstone Advisors, the percentage of millennials who treated their African Bank checking account as their primary account fell by 9% between October 2020 and July 2021. This suggests that the bank needs to continue innovating and evolving to meet the changing needs and preferences of its customers, particularly younger generations. Create a Requirements Classification Schema explaining the difference between (20) uusiness requirements, stakeholder requirements and solution requirements with application to the case study. Additionally, explain how these requirements can be utilised to formulate a comprehensive strategy. Requirement Business Requirements: Description of high-level objectives Examples of business requirements for the African Bank Explanation of how these requirements relate to the company's overall goals and strategic objectives. Stakeholder Requirements: Explanation of specific requirements identified by individual stakeholders. Examples of stakeholder requirements for the African Bank Discussion of how these requirements reflect the needs and preferences of a particular stakeholder group or individual. Mark 5 marks 5 marks Solution Requirements: Definition of detailed specifications needed for a solution. Explanation of the functional and non-functional requirements, technical and performance requirements. Examples of solution requirements for African Bank. Overall Explanation of the importance of understanding the different types of requirements Discussion of how these requirements can be used to develop a comprehensive strategy. Explanation of how the strategy can meet the changing needs and preferences of African Bank's customers while aligning with its overall strategic objectives and regulatory requirements. 5 Marks 5 Marks
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