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() The retail organisation decides to use a behavioural change programme to improve safety performance at the supermarket. For the programme to be a success,

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() The retail organisation decides to use a behavioural change programme to improve safety performance at the supermarket. For the programme to be a success, what actions could the retail organisation take, before the behavioural change programme is implemented? (10) (ii) What barriers could affect the success of the behavioural change programme following implementation? (15)

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