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The Robotics Manufacturing Company operates an equipment repair business where emergency jobs arrive randomly at the rate of two jobs per 8 - hour day.

The Robotics Manufacturing Company operates an equipment repair business where emergency jobs arrive randomly at the rate of two jobs per 8-hour day. The company's repair facility is a single-server system operated by a repair technician. The service time varies, with a mean repair time of 3.2 hours and a standard deviation of 2.0 hours. The company's cost of the repair operation is $26 per hour. In the economic analysis of the waiting line system, Robotics uses $37 per hour cost for customers waiting during the repair process.

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